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24/7 Emergency Service

24-hour emergency plumbing in Charlotte

The owner answers. Not a dispatcher. Not a call center. Call 704-375-0780 any hour, any day.

Call Now, 24/7 704-375-0780
Owner picks up personally Flat-rate after-hours pricing Trucks fully stocked
45+
Years in Charlotte
24/7
Emergency response
4.9★
Google rating
1 yr
Warranty on repairs
Sound Familiar?

When plumbing fails, hours matter

Burst pipe at 2 AM. Sewer backing up on Sunday night. No hot water in a December cold snap. Running water costs hundreds per hour in damage and can turn a nuisance into a rebuild. You do not need a plumber tomorrow, you need one now.

Rideout has been the Charlotte number for after-hours emergencies since 1981. Chason still answers the phone. The truck still shows up.

What To Do Right Now

Before we arrive

  1. Shut off the water

    Main valve is usually near the meter, in a basement, or outside. Shutting off stops active damage while we roll.

  2. Shut off water heater

    If a tank heater is leaking, kill the gas or flip the breaker. Do not run it dry on power.

  3. Call us

    704-375-0780. Tell us what you are seeing. We will triage it over the phone.

  4. Text a photo

    A picture of the fitting or fixture helps us bring the right parts on the first trip.

Real Emergency, Real Response

Sunday evening, Locust, NC

"We are a business located in Locust, NC. We had a plumbing emergency on a Sunday evening and the owner of the company came from his house to help us out. Highly recommend this company for all plumbing services!"
David A.
Locust, NC
What We Respond To

Emergencies we handle every week

Burst and frozen pipes
Active water damage, thawing, and repair.
Sewer backups
Overflowing drains, smells, slow whole-house drainage.
No hot water
Tank failure, thermocouple issues, tankless error codes.
Slab and water line leaks
Hidden leaks, sudden water bills, audible running water.
Flooded basements
Sump pump failures, overflow events, standing water.
Toilet and fixture overflow
Backups that won’t stop with the shutoff.
Questions, Answered

Emergency plumbing FAQs

Do you offer 24/7 emergency plumbing service?
Yes. We provide 24-hour plumbing service, 7 days a week, including holidays. Chason or a family member personally answers after-hours emergency calls.
Is there an extra charge for after-hours emergency calls?
We provide upfront pricing for all calls, including after-hours. You will know the cost before work begins.
How fast can you get here in an emergency?
We dispatch immediately for true emergencies. Response time depends on your location within the Charlotte metro service area, but most emergency calls get a tech on site the same day.
What do you consider a plumbing emergency?
Burst pipes, active leaks causing damage, sewer backups, no hot water in cold weather, and any situation where water is damaging your property or making the home unsafe.
Do I need to be home when you arrive?
Yes. Someone 18 or older needs to be present. We will call or text to confirm arrival time before we roll out.
What if the repair cannot be completed on the first visit?
We stabilize the situation first, stop the water damage, and then identify the full repair. Our trucks are stocked so most emergencies get resolved on the first visit.
Do you handle sewer and septic emergencies?
Yes. Sewer backups, clogged main lines, and overflowing septic systems are part of what we respond to around the clock.
Related Services

Likely follow-ups after an emergency call

Leak Detection

Find the source before we open walls.

Slab Leak Detection

Foundation leaks found and repaired.

Sewer Line Repair

Camera inspection, spot repair, full replacement.

Water does not wait. Neither do we.

Call now. A real plumber will answer.

704-375-0780